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About

Susan O’Malley

Director, IDEO’s CoLab

Susan O’Malley is a director at IDEO’s CoLab in San Francisco. Susan serves as head of talent for the organization, and runs a collaborative exploration of the future of work (Dynamic Workforce).

Prior to joining CoLab, Susan was as the Head of Strategy at IDEO’s office of the CEO. In this role, she served as Chief of Staff to Tim Brown and IDEO’s senior leadership team stewarding change and growth initiatives across the firm. 

A business and organizational designer by training, she is interested in exploring how established enterprises can embrace new ways of working. Her work on the Planned Parenthood Experience won a Fast Company Innovation by Design award in 2016. 

Susan started her career in the early days of Google’s European Operations in Dublin. Her service in helping to scale and grow AdWords in EMEA was recognized with a Google Luminary award.

Susan holds a BA in German Cultural Studies and Economics from Trinity College Dublin and an MBA from Stanford Graduate School of Business. Outside of work she enjoys playing armchair film critic and toying with brass instruments.

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